Terms of Service

1. Acceptance of these terms; electronic records

These Terms of Service (“Terms”) govern your access to and use of Let Me Take A Look (“the Service”) operated at letmetakealook.com. By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You consent to receive all agreements, notices, disclosures, and other communications from us electronically (by email or by posting to the Service), and you agree that electronic signatures, contracts, orders, and other records satisfy any legal requirement that such communications be in writing. This consent is given under the federal Electronic Signatures in Global and National Commerce Act (E-SIGN) and applicable state law.

2. What the Service is

Let Me Take A Look is a platform that connects homeowners with independent licensed pros and construction professionals for Professional Reviews of residential construction work. Each Professional Review is an asynchronous, written review of the documents and photos you upload. A bounded Q&A thread lets the homeowner and the pro exchange a limited number of written messages (with attachments) if clarification is needed. The Service helps you get a qualified second opinion on whether work is being done correctly. The Service does not review, interpret, or advise on contracts, warranties, or other legal documents. For legal questions, consult an attorney.

What the Service is not. The Service is not a home inspection, engineering service, architectural service, permitting service, or code-certification service. The Service does not replace municipal inspections required by law. Reviews delivered through the Service are advisory observations of workmanship based only on the information you provide and the documents and photos you share. Pros do not perform formal code certification, do not issue pass/fail determinations of code-compliance outside the states where they hold active licensure, and do not inspect the physical property.

3. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use the Service. By using the Service, you represent that you meet these requirements and that you are not barred from receiving services under the laws of the United States or any other applicable jurisdiction.

4. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that violate these Terms, abuse the Service, or pose a risk to others. You may not share your account with any other person or create an account on behalf of a person you are not authorized to represent.

5. Pro relationships

Pros on the Service are independent professionals, not employees, agents, partners, or joint venturers of Let Me Take A Look. At onboarding we review the credentials each pro provides — including any state or provincial licensure, license numbers (where issued and disclosed), and other professional qualifications — on a reasonable-efforts basis. Not all trades require licensure in every jurisdiction, and license number formats and public-record availability vary, so the depth of verification we are able to perform varies as well. You are responsible for confirming that a pro’s qualifications and credentials are appropriate for your project. The Service facilitates the connection and payment but does not employ, supervise, direct, control, or warrant the work, judgment, or opinions of individual pros. Pros are solely responsible for their own professional conduct, opinions, and observations, and for their compliance with the licensing, continuing education, and professional-responsibility rules of the jurisdictions in which they practice.

Reviews are workmanship-focused — observations regarding installation quality, mechanical integrity, and manufacturer-install correctness. These standards are substantially uniform across North America. Pros may also cite specific building, plumbing, or electrical codes where they are confident, but shall not issue pass/fail code-compliance determinations with respect to properties located outside the states or provinces where they hold active licensure. Reports may include a recommendation to engage a locally-licensed professional or the authority having jurisdiction for code-compliance verification.

Pro code of conduct — no solicitation. Pros are strictly prohibited from soliciting work, business, or off-platform contact from homeowners they review. This includes, without limitation: offering to perform remediation work, quoting for repairs, exchanging phone numbers, email addresses, or business information, referring homeowners to affiliated companies, or initiating contact outside the Service. All communication between pros and homeowners must take place on the Service. Violations are grounds for immediate removal from the Service, forfeiture of any pending payouts, and permanent ban, without prior warning. Homeowners who receive off-platform outreach from a pro should report it to us at the contact address below.

Future credibility and lead routing. Pros who consistently deliver high-quality reviews may, at our discretion and subject to separate terms, become eligible to receive homeowner-initiated job leads in the states or provinces where they hold active licensure through the Service. Any such feature, if offered, will remain homeowner-initiated and will never permit pros to solicit reviewed homeowners directly. Participation in reviews does not entitle any pro to future leads or work.

6. Reviews and disclaimers

Reviews delivered through the Service are based only on the information, photos, and documents you share. They are limited by the visibility and completeness of that information and cannot identify hidden defects, latent conditions, or anything outside the scope of the materials you provide. Without limitation, a Review cannot be expected to detect concealed structural issues, moisture intrusion behind finished surfaces, mold, asbestos, lead paint, radon, gas leaks, pest infestation, electrical hazards not visible in photos, improperly buried or in-wall plumbing or wiring, foundation movement, or any condition requiring physical, invasive, or instrumented inspection.

Reviews are independent professional opinions provided for your information. They are not legal advice, engineering certifications, architectural certifications, insurance adjustments, warranty determinations, or guarantees about the quality, safety, durability, or compliance of any work. We make no representation or warranty that the pro’s observations are correct, complete, or sufficient for any purpose. You are solely responsible for decisions you make based on a Review, including any decisions to pay, withhold payment, hire, fire, sue, or settle with a contractor or any other third party.

Dispute-ready, not admissible. Reviews are intended as documentation you can use to start an informed conversation with your contractor or to support a claim. They are not sworn testimony, expert reports prepared for litigation, or evidence that is automatically admissible in any court or administrative proceeding. Admissibility in any proceeding depends on the rules of that proceeding and is not something we can promise.

Licensed to the named homeowner only; no third-party reliance. Each Review is delivered to, and licensed for the exclusive use of, the homeowner who commissioned it. No contractor, subcontractor, supplier, inspector, buyer, seller, lender, insurer, public adjuster, expert witness, or other third party is an intended recipient of a Review or has any right to rely on it for any purpose. You may share a Review with a contractor, attorney, or other third party in connection with your project, but doing so does not create any relationship between that third party and us or the reviewing pro, does not entitle the third party to rely on the Review, and does not create any duty of care running to the third party. The reviewing pro and Let Me Take A Look disclaim all liability arising from any third party’s receipt, use, or reliance on a Review.

7. No professional relationship

Use of the Service does not create an attorney-client, engineer-client, architect-client, inspector-client, contractor-client, fiduciary, or any other professional relationship between you and Let Me Take A Look. Use of the Service likewise does not create a contractor, licensed inspector, or licensed design-professional relationship between you and any individual pro. The pro provides an independent opinion through the platform; any separate professional engagement must be documented outside the Service and is prohibited by Section 5 unless expressly permitted by a future feature governed by its own terms.

8. Assumption of risk and release

You acknowledge that construction, remodeling, and home-repair activities carry inherent risks, and that decisions about your project involve judgment, negotiation with third parties (including contractors, subcontractors, suppliers, inspectors, lenders, and insurers), and consequences we cannot predict or control. You assume all risk arising from your use of a Review, including any decision to act or not act based on it.

To the fullest extent permitted by law, you release, waive, and discharge Let Me Take A Look, the independent reviewing professional assigned to your Review, and their respective officers, directors, employees, agents, affiliates, and service providers (collectively, the “Released Parties”) from any and all claims, demands, damages, losses, and causes of action, known or unknown, arising out of or related to (a) your use of the Service, (b) any act or omission of a pro or any other user, (c) any act or omission of your contractor, subcontractor, or any third party, or (d) any decision you make in reliance on a Review. If you are a resident of California, you expressly waive the provisions of California Civil Code Section 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

9. Payments, refunds, and chargebacks

Fees are displayed before you place an order. Payments are processed by Stripe. By submitting payment, you authorize us to charge the applicable fee. All fees are stated in U.S. dollars and are exclusive of any taxes you may owe.

Refunds. If a Review is not delivered within the stated SLA, you may request a full refund of the consumed credit. If a Review is delivered but you believe it falls materially short of what was promised, contact us at [email protected] within 7 days of delivery and we will review the request in good faith. Refund of the applicable fee (or provision of a replacement Review at our option) is your sole and exclusive remedy for an undelivered or materially deficient Review, and is in lieu of any other remedy in law or equity.

Pack expiration. Each Professional Review pack is valid for 180 days (six months) from the date of purchase. Any Reviews not redeemed within that window are forfeited. Packs are non-transferable between accounts, but Reviews inside a pack may be used across multiple projects within the same account.

Chargebacks. If you have a billing concern, you agree to contact us before initiating a chargeback or payment dispute with your card issuer. Initiating a chargeback without first giving us a reasonable opportunity to resolve the concern is a breach of these Terms. If a chargeback is determined to be wrongful, we may recover the disputed amount plus any fees, costs, and reasonable attorneys’ fees we incur, and we may suspend or terminate your account.

Pro payouts. Pros receive their share of each delivered Review thirty (30) days after delivery, after the homeowner dispute and refund window has closed. Funds are transferred through Stripe Connect to the pro’s connected account; Stripe schedules the bank-deposit timing after that. If a homeowner is refunded for a Review that has already been paid out, or if we reverse a payout for breach of these Terms, the pro authorizes us to recover the corresponding amount by clawback against future earnings or directly through Stripe. Pros are independent contractors responsible for their own taxes; Stripe issues the 1099-K where required by law.

10. Acceptable use

You agree not to:

• Use the Service for anything illegal or fraudulent.
• Upload content you do not have the right to share.
• Attempt to gain unauthorized access to other accounts or our systems.
• Misrepresent your identity, credentials, or relationship to a project.
• Use the Service to harass, defame, threaten, or harm contractors, pros, or other users.
• Solicit business, quote for work, or exchange off-platform contact details with users you meet through the Service (see Section 5).
• Scrape, reverse engineer, bulk-download, or interfere with the Service or its infrastructure.
• Use the Service to train machine-learning models or to aggregate data about pros, reviews, or users.
• Use the Service in violation of any export control or sanctions law.

11. Your content

You retain ownership of the documents, photos, and notes you upload. By submitting content to the Service, you represent and warrant that (a) you own the content or have the full right to share it for the purposes of the Service, (b) the content does not violate any third party’s rights, including privacy, publicity, contract, or intellectual-property rights, and (c) sharing the content with the pro and with our service providers is not prohibited by any non-disclosure or other agreement binding on you.

You grant us a worldwide, royalty-free, non-exclusive, limited license to host, store, reproduce, transmit, display, and process your content for the purpose of operating, maintaining, and improving the Service, delivering Reviews, and complying with legal obligations. We may also generate de-identified and aggregated analytics from your content, which we may use indefinitely for any lawful purpose.

Anonymized public display. You grant us a worldwide, royalty-free, perpetual, irrevocable, sublicensable license to reproduce, adapt, publicly display, publicly perform, and distribute your delivered Review — including the findings text, annotations, and photos you uploaded — in an anonymized form, including on public share links you generate, in a public gallery of sample Reviews on our website or in marketing materials, and in search-engine-indexable pages. Before any such public display we remove your name, email, full street address, contractor name and license number, job price, and other identifiers we know about. We do not automatically remove identifiers that may be visible in the content of photos (such as faces, license plates, interior or exterior views that identify a specific property, or documents visible in the frame); you are solely responsible for what you choose to upload. If you want a specific Review excluded from any future public gallery, email us at [email protected] and we will honor that request on a going-forward basis.

Good-faith opinion. You acknowledge that Reviews reflect the independent, good-faith opinion of the assigned pro. You agree not to bring a claim against us or the pro for defamation, trade libel, tortious interference, or similar claims arising from the content of a Review unless you can prove the statements were knowingly false or made with reckless disregard for the truth.

12. Intellectual property

The Service, including its design, code, content, and trademarks, is owned by Let Me Take A Look and protected by applicable laws. You may not copy, modify, distribute, create derivative works of, or publicly display the Service without permission. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for its intended purpose.

13. No third-party beneficiaries

These Terms are for the benefit of you and us only. No contractor, subcontractor, supplier, inspector, buyer, seller, lender, insurer, or other third party named in, described in, or otherwise the subject of a Review is a third-party beneficiary of these Terms or of any Review, and no such party has any right, claim, or cause of action against us arising out of the Service or any Review.

14. DMCA and copyright

We respect the intellectual-property rights of others. If you believe content on the Service infringes your copyright, send a written notice to our designated agent at [email protected] that includes the elements required by 17 U.S.C. § 512(c)(3): a physical or electronic signature; identification of the copyrighted work claimed to be infringed; identification of the allegedly infringing material with enough detail to locate it; your contact information; a good-faith belief statement; and a sworn statement that the information is accurate and that you are authorized to act. We may remove or disable access to allegedly infringing content and terminate repeat infringers.

15. Disclaimers

The Service, all Reviews, all pro opinions, all content made available through the Service, and all related features are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, quiet enjoyment, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, secure, error-free, free of harmful components, or that any review, observation, match, or outcome will meet your expectations or achieve a particular result. Any statements made by pros are their own and not ours.

16. Limitation of liability

To the maximum extent permitted by law, Let Me Take A Look and its affiliates, officers, directors, employees, agents, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, data, goodwill, business opportunity, property value, repair costs, project delay damages, or diminished-value damages, arising out of or in connection with the Service, a Review, a pro’s opinion, or a decision you made in reliance on the Service, whether based in contract, tort (including negligence), strict liability, or any other theory, and whether or not we were advised of the possibility of such damages.

Our total aggregate liability for any and all claims arising out of or relating to the Service will not exceed the greater of one hundred U.S. dollars (USD 100) or the amount you paid us in the twelve months before the event giving rise to the claim. These limitations apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages, so some of these limitations may not apply to you; in those cases, our liability is limited to the smallest amount permitted by law.

These same caps and exclusions apply to each independent reviewing professional participating in the Service. A reviewing pro’s total aggregate liability to you for any claims arising out of or in connection with a Review they deliver — whether grounded in professional negligence, errors and omissions, contract, tort, or any other theory — will not exceed the amount Let Me Take A Look received as payment for that specific Review.

17. Indemnification

You agree to defend, indemnify, and hold harmless Let Me Take A Look, each independent reviewing professional who conducted a Review for you, and their respective affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Service, (b) the content you submit, (c) your violation of these Terms or any law, (d) your violation of any third party’s right, (e) any claim by a contractor, subcontractor, or other third party arising from a Review you obtained or how you used or shared it — including any claim arising from your decision to forward, publish, post, or otherwise disclose a Review (in whole or in part, including screenshots, excerpts, or shared links) to any person who is not the named homeowner — (f) any dispute between you and a pro, a contractor, or any other user, or (g) any claim brought by a contractor, subcontractor, or other third party against a reviewing pro arising from the findings, annotations, or opinions expressed in your Review or from your use or disclosure of it. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.

18. Termination and survival

You may stop using the Service and request account deletion at any time. We may suspend or terminate your access to the Service at any time, with or without notice, for any reason including violation of these Terms. Upon termination, your right to use the Service ends immediately. Sections 5 (no-solicitation), 6 through 8, 9 (to the extent of unused credits and chargeback obligations), and 11 through 27 survive termination.

19. Binding arbitration; class-action and jury-trial waiver

Read this section carefully. It affects your legal rights, including your right to bring a lawsuit in court or to participate in a class action.

Agreement to arbitrate. You and Let Me Take A Look agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, a Review, or any interaction between us (a “Dispute”) will be resolved by binding individual arbitration rather than in court, except as set out below. This agreement to arbitrate is intended to be broadly interpreted and applies to Disputes based in contract, tort, statute, regulation, or any other legal theory, and to Disputes that arose before or after you accepted these Terms.

Exceptions. Either party may (a) bring an individual action in small-claims court for Disputes within that court’s jurisdiction, (b) seek injunctive or other equitable relief in court to stop actual or threatened infringement or misuse of intellectual property or confidential information, and (c) bring enforcement actions or challenge the validity or enforceability of this arbitration section in court; the enforceability of the class-action waiver specifically is for a court, not the arbitrator, to decide.

Rules and forum. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as amended. If AAA is unavailable, we will jointly select another established arbitration provider. Arbitration will be conducted by a single arbitrator. The seat of arbitration is New York, New York; arbitration may be conducted in person, by phone, by video, or on written submissions, as permitted by the rules. Judgment on the award may be entered in any court of competent jurisdiction.

Fees. Filing fees and arbitrator fees will be allocated as provided by the AAA Consumer Rules. We will pay any fee we are required to pay as a business under those rules.

Class-action waiver. You and we agree that each may bring claims against the other only in your or our individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, representative, or private- attorney-general proceeding. Unless both you and we agree in writing, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of a representative or class proceeding.

Jury-trial waiver. You and we each waive any right to a jury trial for any Dispute, whether or not the Dispute ends up in court.

30-day opt-out. You may opt out of this arbitration agreement by sending a written notice to [email protected] within 30 days after you first accept these Terms. The notice must include your full name, the email address on your account, and a clear statement that you do not wish to resolve disputes through arbitration. Opting out will not affect any other provision of these Terms.

Severability. If the class-action waiver is held unenforceable as to a particular claim, that claim will be severed and heard in court; the remainder of this Section 19 will continue to apply to any other claims. If this entire Section 19 is held unenforceable, the parties agree to the exclusive jurisdiction provisions in Section 20.

20. Governing law and forum

These Terms are governed by the Federal Arbitration Act (as to Section 19) and, for all other purposes, by the laws of the State of New York, without regard to conflict-of-laws principles. If Section 19 does not apply to a Dispute for any reason, the Dispute will be resolved exclusively in the state or federal courts located in New York County, New York, and you consent to personal jurisdiction and venue there and waive any objection based on forum non conveniens.

21. Time limit for claims; notice and cure

Any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the claim first arose, or it is permanently barred, regardless of any longer statute of limitations that would otherwise apply.

Before filing any claim, you agree to send a written notice to [email protected] describing the nature and basis of the claim and the relief sought, and to give us at least 30 days to respond and, if possible, resolve the matter. If we and you do not reach resolution within 30 days, either party may begin a formal proceeding consistent with these Terms. The one-year limit above is tolled during that 30-day period.

22. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, fire, flood, pandemic, epidemic, war, terrorism, civil unrest, labor disputes, government action, internet or telecommunications outages, cloud-provider outages, cyberattacks, or third-party service failures.

23. Export and sanctions

The Service is controlled and operated from the United States. You may not access or use the Service if you are located in, or are a resident or national of, any country or region subject to U.S. comprehensive sanctions, or if you are on any U.S. government restricted-party list. You represent that you are not subject to any such restriction.

24. Changes to these terms

We may update these Terms from time to time. The updated version will be posted with a new “last updated” date. Material changes will be communicated by email or an in-app notice at least 30 days before they take effect. Continued use of the Service after the effective date indicates acceptance. Any Dispute that arose before an update will be governed by the version of the Terms in effect at the time the Dispute arose.

25. Assignment

You may not assign or transfer these Terms or any of your rights or obligations without our prior written consent, and any attempt to do so is void. We may assign these Terms, in whole or in part, to any affiliate or to a successor in connection with a merger, acquisition, reorganization, or sale of assets, without notice to you.

26. Miscellaneous

These Terms, together with the Privacy Policy and any other policies we post, are the entire agreement between you and us regarding the Service and supersede any prior agreement. If any provision is held unenforceable, the remaining provisions will remain in full force and effect and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any provision is not a waiver of that provision. Headings are for convenience only. The Terms will be binding on and inure to the benefit of the parties and their permitted successors and assigns.

27. Contact

Questions about these Terms, or legal notices (including notices under Sections 19 and 21)? Email [email protected].