Terms of Service

1. Acceptance of these terms

These Terms of Service (“Terms”) govern your access to and use of Let Me Take A Look (“the Service”) operated at letmetakealook.com. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. What the Service is

Let Me Take A Look is a platform that connects homeowners with independent licensed pros and construction professionals for video audits and Project Reviews of residential construction work. The Service helps you get a qualified second opinion on whether work is being done correctly. The Service does not review, interpret, or advise on contracts, warranties, or other legal documents — for legal questions, consult an attorney.

What the Service is not. The Service does not replace municipal inspections required by law. Reviews delivered through the Service are advisory observations of workmanship based on the information you provide and the documents and photos you share. Pros do not perform formal code certification.

3. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use the Service. By using the Service, you represent that you meet these requirements.

4. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that violate these Terms, abuse the Service, or pose a risk to others.

5. Pro relationships

Pros on the Service are independent professionals, not employees of Let Me Take A Look. We verify state licensing at onboarding, but you are responsible for confirming an pro’s qualifications and credentials are appropriate for your project. The Service facilitates the connection and payment but does not employ, supervise, or warrant the work of individual pros.

Pros may only render observations on properties in states where they hold active licensure. If no licensed pro is available in your state, we may offer general workmanship advice with appropriate disclaimers.

6. Reviews and disclaimers

Reviews delivered through the Service are based on the information, photos, and documents you share. They are limited by the visibility of that information and cannot identify hidden defects, latent issues, or anything outside the scope of the materials provided.

Reviews are independent professional opinions provided for your information. They are not legal advice, engineering certifications, or guarantees about the quality, safety, or compliance of any work. You are solely responsible for decisions you make based on a review, including any decisions to pay, withhold payment, hire, fire, or take legal action against a contractor.

7. Payments and refunds

Fees are displayed before you place an order. Payments are processed by Stripe. By submitting payment, you authorize us to charge the applicable fee.

Refunds. If a review is not delivered within the stated SLA, you may request a full refund. If a review is delivered but you believe it falls materially short of what was promised, contact us within 7 days of delivery and we will review the request in good faith.

8. Acceptable use

You agree not to:

• Use the Service for anything illegal or fraudulent.
• Upload content you do not have the right to share.
• Attempt to gain unauthorized access to other accounts or our systems.
• Misrepresent your identity, credentials, or relationship to a project.
• Use the Service to harass, defame, or harm contractors, pros, or other users.
• Scrape, reverse engineer, or interfere with the Service.

9. Your content

You retain ownership of the documents, photos, and notes you upload. By using the Service, you grant us a limited license to store, display, and share that content with your assigned pro and our service providers as needed to deliver the Service.

10. Intellectual property

The Service, including its design, code, content, and trademarks, is owned by Let Me Take A Look and protected by applicable laws. You may not copy, modify, distribute, or create derivative works without permission.

11. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any review will achieve a particular outcome.

12. Limitation of liability

To the maximum extent permitted by law, Let Me Take A Look and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill arising out of or in connection with your use of the Service. Our total liability for any claim arising out of or relating to the Service will not exceed the greater of one hundred U.S. dollars (USD 100) or the amount you paid us in the twelve months before the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Let Me Take A Look and its affiliates from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your content, or your violation of these Terms.

14. Termination

You may stop using the Service and request account deletion at any time. We may suspend or terminate your access to the Service at any time, with or without notice, for any reason including violation of these Terms.

15. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to conflict of laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in New York, New York, and you consent to personal jurisdiction there.

16. Changes to these terms

We may update these Terms from time to time. The updated version will be posted with a new “last updated” date. Material changes will be communicated by email or an in-app notice. Continued use of the Service after changes indicates acceptance.

17. Contact

Questions about these Terms? Email [email protected].